Got a question?

If you need help, give the following features a try...

We already use a different HR software, is switching easy?

Yes! Your current HR software provider should provide you (or us, if you prefer) with an export of all your data. We then upload this to our system and get you set up. We're here to help every step of the way.

Is Ultra HR GDPR compliant?

Yes. For more information on security and GDPR, please visit our Data & Security page.

Is data storage an extra cost?

Nope! The price you see here is the price you'll pay. Unlimited data storage is included in your subscription cost.

How do I get my information onto Ultra HR? Won't that take ages?

It really doesn't take long at all. Our team are expertly trained to get you up and running as quickly as possible so you can start using your shiny new HR software.

Where is your support team based?

We are based in the UK and provide a 24/7 support service, accredited to the Microsoft Gold standard.

What are your support hours?

Our standard support hours are 8am-6pm, Monday-Friday. There is an option for access to our out of hours support service for all other times, so if you have a critical issue at 3am on a Saturday, a member of our team will be available to help.

What happens if I want to cancel?

Once you've reached the end of your contract terms, you can get in touch with us to cancel the service.

Do I get my information back if I cancel?

Yes. The information you and your employees upload to UltraHR is yours. We don't own it and will never hold it to ransom! If you decide to leave us, we'll provide you with a full export.

Do you offer training?

Yes. We want everyone to get the most out of our HR software, so our team can provide one-on-one or group training sessions, either in person or via web-ex.

Won't my team struggle to get used to the software?

Change can be difficult, but that's why we're here. We can provide training if required and are happy to answer any questions you may have about the software. Ultra HR is extremely intuitive and simple to use, but we understand that sometimes people like a bit of extra support.

Is Ultra HR only available in English?

At the moment, yes. However, we're in the process of making the software available in multiple languages. Watch this space!

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Time & Attendance

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Are you tracking your employee holidays on a spreadsheet? Do you find it difficult to see at a glance who's in and who's out? Ultra HR's Time & Attendance module provides a complete overview of holiday & absences, clocking & shifts and overtime, meaning you can spend more time on people, not spreadsheets.

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How long are you spending collating payroll information to send to your accounts team each month? Imagine how much time you would save if all you had to do was approve expenses and commissions with one click and the job was done. Well, you've come to the right place!

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Can you remember what your employees did 6 months ago? Ultra HR's performance modules allow you to add notes so when it comes around to review time, whether it's management or HR conducting the review, you've got everything you need to hand. Set goals and skills and allow employees to request training, all from the dashboard.

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Employee Benefits & Wellbeing

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Constantly sending out emails about company benefits or social events? With Ultra HR, you can showcase all of the added extras you provide to your employees, making it easy for them to attend events or join a company benefit scheme.

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Are you constantly trawling through CVs to find your next employee? Save yourself time with Ultra HR's automatic keyword scoring and filtering system. Another weight lifted from the HR team!

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Communications & Documents

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How do you know who has or hasn't seen the latest health & safety document? Send out high priority communications & documents through Ultra HR, where recipients click to acknowledge messages, providing a quick overview of who has or hasn’t viewed and acknowledged the message.

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