Got a question?

If you need help, give the following features a try...

We already use a different HR software, is switching easy?

Yes! Your current HR software provider should provide you (or us, if you prefer) with an export of all your data. We then upload this to our system and get you set up. We're here to help every step of the way.

Is Ultra HR GDPR compliant?

Yes. For more information on security and GDPR, please visit our Data & Security page.

Is data storage an extra cost?

Nope! The price you see here is the price you'll pay. Unlimited data storage is included in your subscription cost.

How do I get my information onto Ultra HR? Won't that take ages?

It really doesn't take long at all. Our team are expertly trained to get you up and running as quickly as possible so you can start using your shiny new HR software.

Where is your support team based?

We are based in the UK and provide a 24/7 support service, accredited to the Microsoft Gold standard.

What are your support hours?

Our standard support hours are 8am-6pm, Monday-Friday. There is an option for access to our out of hours support service for all other times, so if you have a critical issue at 3am on a Saturday, a member of our team will be available to help.

What happens if I want to cancel?

Once you've reached the end of your contract terms, you can get in touch with us to cancel the service.

Do I get my information back if I cancel?

Yes. The information you and your employees upload to Ultra HR is yours. We don't own it and will never hold it to ransom! If you decide to leave us, we'll provide you with a full export.

Do you offer training?

Yes. We want everyone to get the most out of our HR software, so our team can provide one-on-one or group training sessions, either in person or via web-ex.

Won't my team struggle to get used to the software?

Change can be difficult, but that's why we're here. We can provide training if required and are happy to answer any questions you may have about the software. Ultra HR is extremely intuitive and simple to use, but we understand that sometimes people like a bit of extra support.

Is Ultra HR only available in English?

At the moment, yes. However, we're in the process of making the software available in multiple languages. Watch this space!

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Reviews & Notes

It's that time again… reviews are imminent! Do you find yourself scrambling for things to mention in your employee reviews? Can't remember what they did 6 months ago? You're not alone. That's why Ultra HR has Performance Notes, which both employees and managers can add to throughout the year. Whether it's a positive achievement or something that needs discussing, it's a great way to keep track of what's happened since the last review.

Employees can also view a full history of their reviews within the portal, along with any client feedback, so they can easily check back if needs be.

UltraHR's Reviews & Notes section, highlighting how to add a Report Card to UltraHR
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Training & Skills

UltraHR's Training & Skills module

Found a skills gap in your team? Does your new starter need the exciting health and safety training? Ultra HR enables you to map and rank a team's skills and plug any gaps with training to reach the required level. Separate manager and teammate overviews support transparency and engagement.

Teammates can add their own training requirements to fast forward their performance allowing personal control of their development.

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It's a gooal! Add personal, departmental and company-wide goals, all from within the dashboard. Want your company to be carbon neutral by 2030? Or perhaps you're aiming for fun Fridays. Whatever your goals, keep track of their progress with Ultra HR.

Add do by dates if required or mark as on-going. See a full history of achieved objectives and any notes that have been added along the way.

UltraHR's goals module, showing Personal, Departmental and Company-wide objectives

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